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FAQ

Accommodations> Reservations> Check-in/Out> Access> Facilities> Sightseeing> Hot Springs> Other>

Accommodations

  • QDo you provide cribs?

    ACribs, baby baths, and baby chairs are available.Please spend a relaxing time with your small child.

  • QCan pets stay with me?

    AAt this time, we do not accept pets.We appreciate your understanding.

Reservations

  • QWhere can I make a reservation?

    APlease apply through the reservation button on the website.

  • QHow long can I cancel my reservation?

    APlease refer to our Cancellation Policy for details.

Check-in/Out

  • QWhat are the check-in and check-out times?

    ACheck-in time is 3:00 p.m.Check-out time is 11:00.

Access

  • QHow do I get to TIMeSCAPE Hakone?

    ARoute 1: Access via Odawara-Atsugi Road.From the Odawara-Nishi IC exit, follow National Route 1 and continue on Shidarezakura Dori (weeping cherry blossom road) to our facility. It takes about 25 minutes from the Odawara-Nishi IC to our facility.

    Route 2: You can access the Hakone Tozan Railway from Odawara Station. From Odawara Station, take the Hakone Tozan Line to “Hakone-Yumoto Station.Change trains at Hakone-Yumoto Station and get off at “Ohiadai Station”. It takes 7 minutes (500m) on foot from “Ohiadai” station to our facility. If you take the Hakone Tozan Railway from Odawara Station, it takes about 40 minutes to reach our facility.

    Route 3:You can take the Hakone Tozan Bus from Odawara Station. Take the bus bound for “Togendai” at the east exit of Odawara Station and get off at “Oheidai Station. A 7-minute walk (500m) from Ohiadai Station will take you to our facility.If you take the Hakone Tozan Bus from Odawara Station, it takes about 40 minutes to reach our facility.

  • QIs there parking available?

    AParking is available on the premises of the facility.

Facilities

  • QWhat is TIMeSCAPE?

    ATIMeSCAPE” is a coined word that combines the words ‘TIME’ (time), ‘SCAPE’ (scenery), and ‘ESCAPE’ (liberation). It symbolizes a special moment when one is released from the daily routine and spends time with beautiful scenery.
    We want to deliver a blissful retreat experience with rich time and relaxing scenery.
    It was with this in mind that “TIMeSCAPE Hakone” was born.
    Enjoy a special moment with your loved ones as you are healed in the cypress-scented sauna and hot springs, and enjoy an extraordinary sense of freedom.

  • QIs Wi-Fi available?

    AFree Wi-Fi is available on site.

Sightseeing

  • QWhat tourist attractions are located near the facility?

    AHime-no-Mizu” is located right next to our facility, as well as the ‘Sculpture Forest Museum’ and ‘Owakudani Hot Springs’.

  • QIs there a convenience store nearby?

    A”Marukiya” is located a 7-minute walk (500m) from our facility.

Hot Springs

  • QCan anyone use the hot springs?

    AAvailable only to hotel guests.

  • QIs there a sauna and water bath?

    AThere is a cypress-scented sauna and a water bath surrounded by nature. The open-air bath with free-flowing hot-spring water overlooks the clear blue sky and the expanse of greenery, allowing you to enjoy the natural beauty of Hakone.

Other

  • QIs smoking allowed?

    ASmoking, including electronic cigarettes, is prohibited in the building (on the premises).

  • QWhat in-room furnishings and amenities are available?

    AIn addition to Wi-Fi, TV, washer/dryer, refrigerator/freezer, microwave, hair dryer, toothpaste set, body soap, shampoo, etc., crib, baby bath, baby soap, baby chair are available.